Nikuman Frequently Asked Questions (FAQ)

We accept a variety of major payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Your payment security is our top priority. We use industry-standard encryption technology (SSL) to protect your personal and payment information. All transactions are processed through secure payment gateways, and we do not store your credit card details.

Orders can be canceled for various reasons, such as:

• Payment failure or incomplete payment.
• Item out of stock.
• Detection of fraudulent activity.
• Incomplete or incorrect shipping address information.

If your order is canceled, we will notify you via email with the reason. If you have any questions, please contact customer service.

We process orders quickly to ensure timely shipping. Therefore, modifications or cancellations may be difficult once an order is confirmed. Please contact our customer service team as soon as possible, and we will do our best to assist you.

Most of our phone cases and stands support MagSafe magnetic attachment. Detailed information can be found on the specific product page. Please check the product description for the MagSafe compatibility indicator before purchasing.

Our phone cases are made from a variety of high-quality materials, including eco-friendly vegan leather, TPU/PC materials, and more. We are committed to using environmentally conscious materials, and some products are animal-free. Please refer to the product detail page for specific material information.

Our phone cases undergo military-grade drop testing and feature excellent drop resistance with reinforced corners for enhanced impact protection. They are designed to effectively protect your phone. Some cases also feature raised edges around the screen and camera for more comprehensive protection.

Our phone cases are designed with anti-yellowing and fade-resistant technologies to ensure they maintain clarity and vibrant colors over extended use. However, phone cases are subject to wear and tear, and some degree of minor abrasion or discoloration may occur with prolonged use, which is normal.

Our phone stands typically support multiple viewing angles. For example, some products can be positioned at a 46° vertical and 38° horizontal angle, catering to various needs such as watching videos, attending meetings, or recording. Please refer to the specific product page for detailed angle information.

A MagSafe case is a phone protective case with a built-in magnetic array, designed to precisely align and securely attach to MagSafe chargers, wallets, stands, and other accessories. For the best MagSafe experience and strongest magnetic hold, we highly recommend using a MagSafe-compatible case. While some non-MagSafe cases might still attach to MagSafe accessories, the magnetic force may be weaker, affecting the user experience.

MagSafe charging is an officially certified wireless charging technology by Apple, rigorously designed and tested not to harm your iPhone's battery. iPhones have intelligent battery management systems that optimize the charging process to extend battery life.

Generally, iPhone 14 Pro Max cases are not compatible with iPhone 15 Pro Max. Even if the dimensions are similar, subtle differences in camera module size, device thickness, or button placement can lead to incompatibility. We recommend purchasing a case specifically designed for the iPhone 15 Pro Max.

Our phone cases are meticulously designed to ensure they do not interfere with wireless charging functionality or 5G signal transmission while providing protection.

Clear phone cases can turn yellow due to UV exposure, accumulation of oils and dirt from daily use, and material degradation over time. While our clear cases use anti-yellowing materials, slight discoloration may still occur with prolonged use.

Cleaning Method:

• Gently wipe with soapy water and a soft cloth.
• For stubborn stains, use a small amount of rubbing alcohol or a baking soda solution.
• Avoid using strong corrosive cleaners or abrasive materials.

Yes, we offer a variety of magnetic phone stands and magnetic tripods that leverage MagSafe magnetic attachment, making it easy for video calls, content viewing, or photography.

Wireless Power Sharing (or reverse wireless charging) is a feature on some smartphones that allows the phone itself to act as a wireless charger for other Qi-enabled devices (like earbuds or smartwatches). Whether this works depends on your phone's capability; our phone cases will not hinder this function.

Currently, our product line primarily focuses on mobile phone accessories and fashion tech items. While we don't offer iPad holders, Apple Watch holders, or laptop stands at the moment, we are continuously expanding our product range. Please subscribe to our newsletter and follow our social media channels to stay updated on new product launches!

Nikuman currently offers several distinct product series, each designed with unique aesthetics and functionalities:

• Venom Series: Features gradient mirror phone cases and MagSafe cardholder stands with a cool, edgy design.
• Metal Bow Series: Includes glossy puff phone cases, bright leather MagSafe phone cases, and magnetic phone grips with elegant metal bow accents.
• Pull-to-Grip Series: A range of unique MagSafe grips and stands, including designs like Amethyst Dome, Berry Bear, Potion Bear, 4D Heart-Shaped Rosy Puff, 4D Blush Float, 4D Dream Tide, Sprite Cap, Coke Cap, Malachite Drop, and Plating Obsidian Bloom. These offer playful designs and versatile functionality.

We are always innovating and will be launching new collections soon, so stay tuned!

Yes, we do! Orders over $50 USD typically qualify for free standard shipping. We also frequently run limited-time promotions that may include free shipping for all orders or specific products. Please keep an eye on our website banners and social media for the latest offers!

The specific delivery time depends on your shipping address and the chosen shipping method. You can find the estimated delivery time in your order confirmation email, or contact our customer service for more detailed information.

Yes, we offer worldwide shipping. International shipping costs will be calculated and displayed automatically at checkout based on your destination country/region, order weight, and selected shipping method. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

We offer a comprehensive return and exchange service. If you are not satisfied with your purchase, you may request a return or exchange within a specified period (e.g., 14 days) after receiving the item. Please refer to our "Return and Exchange Policy" page on our website for full details.

If your product has a quality issue, please contact our customer service team immediately with your order number, a description of the problem, and relevant photos or videos. We will resolve the issue as quickly as possible, including but not limited to offering repair, replacement, or refund services.

If you received a damaged item or one that does not match the order description, please contact our customer service within [e.g., 48 hours] of receipt, providing relevant photos. We will verify the situation and arrange for a return or exchange.

You can contact our customer service team through the following methods:

• Online Chat: Click the chat button on the bottom right corner of our website.
• Email: Send an email to support@nikuman.com.
• Phone: Call [Your Customer Service Phone Number, if provided].