Return & Refund Policy

We are a customer-first company, committed to providing high-quality products and a seamless experience. However, if there is an issue with the item you received, we will do our best to make it right and ensure your satisfaction.

1. Can I return my product?

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept  returns within 14 days of receipt for most items in new condition. Should there be any dispute  on the refund amount for any Returns, your refund will be based on the merchandise value on  the original purchase invoice. 

Generally, customers should be responsible for the cost of any returning items. However, if the item is defective, damaged, or you received the wrong product, we will cover the return shipping cost.
We do not charge any restocking fees. You’ll receive a full refund for eligible returned items.

2. How do I return?

  • Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return.
  • Place the item(s) in the original packing and seal the parcel securely.
  • Drop off your package at the local post office and provide a valid tracking number or tracking link within 48 hours after you send your parcel.
  • Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.

 

3. Return Conditions

  • You have 14 days to decide if an item is right for you, if not, you can certainly come to us within 14 days of receipt.
  •  Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
  • We do not accept returned items that were sent back by you directly without checking with us first.
  • We do not accept packages returned by the C.O.D. service. Return shipping charges are non-refundable.

4. Refund processing time

Refunds are typically processed within 5 business days after the returned item is received and inspected.
The actual time for the funds to appear may vary depending on the payment method.
Your refund will be credited back to your original payment method.

 

5. Return address

If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.

 

6.United States Warehouse  

10415 Landsbury Dr #200 Houston, TX 77099, United States

Please note that returns are not accepted at the provided address. If items are returned to this address without prior arrangement, we will not be able to process a return or issue a refund. For all return requests, please contact our customer service team at hello@thenikuman.com for appropriate guidance and assistance.

 

Please clearly write ""RETURNED ITEM"" on the outside of the package to avoid delays.
 
If you have any questions, feel free to contact us at hello@thenikuman.com.